rabjje Privacy Policy
Your personal information is completely safe with us. This policy clearly describes how rabjje collects, stores, and uses your information.
rabjje ("we", "us", "platform") operates a safe and reliable online gaming platform for players in Bangladesh. This privacy policy explains how we collect your personal information, the purposes for which we use it, how we store it, and the circumstances under which we share it with third parties. By registering for or using the rabjje platform, you agree to all the terms of this privacy policy. If you have any questions, please contact us directly.
What information we collect
We collect various types of information to create your account on the rabjje platform and to provide our services. The types of information we collect are described in detail below:
1.1 Information you provide directly
Information you provide yourself during registration, verification, or support:
- Full name and date of birth
- Valid email address and mobile number
- National ID (NID) or passport details for identity verification
- Payment method details (such as your bKash or Nagad number)
- Address details (where applicable)
1.2 Automatically collected information
When you browse or use the rabjje platform, certain information is collected automatically:
- IP address and device information (operating system, browser version)
- Login time, session duration, and activity logs
- Game history, bet amounts, and transaction records
- Data collected through cookies and similar tracking technologies
- Referral source and navigation patterns on the site
1.3 Information received from third parties
In some cases we may also receive information from trusted third-party sources, such as identity verification services and payment processors. This information is used solely to confirm your identity and to prevent fraud.
Purpose of using your information
rabjje uses your personal information only for lawful and specific purposes. The main purposes for which we use your information are listed below:
Account management
Your information is used to create, verify, manage, and secure your account.
Transaction processing
To securely process deposit and withdrawal requests and to maintain financial records.
Ensuring security
Your information is analysed to prevent fraudulent activity, money laundering, and misuse.
Customer support
To respond quickly and effectively to your complaints, questions, and support requests.
Service improvement
Data is used to improve the user experience and enhance the functionality of the platform.
Legal compliance
To comply with applicable laws, regulations, and directions from regulatory authorities.
Cookies and tracking technologies
The rabjje platform uses cookies and similar technologies that improve your browsing experience. Cookies are small text files stored on your device.
3.1 Types of cookies we use
- Essential cookies: Essential for the core functionality of the platform — session management and security.
- Functional cookies: Help remember your preferences and settings.
- Analytics cookies: To understand patterns of site usage, which are used to improve the service.
3.2 Controlling cookies
You can disable cookies by changing your browser settings. Please note, however, that disabling certain cookies may mean some features of the rabjje platform do not work correctly.
Data sharing and disclosure
rabjje never sells your personal information to third parties. However, information may be shared in the limited circumstances below:
- Payment service providers: Necessary financial information is shared with bKash, Nagad, Rocket, Upay, and bank transfer service providers to complete transactions.
- Identity verification agencies: Limited information may be shared with trusted verification agencies to complete the KYC (Know Your Customer) process.
- Technology partners: Software and infrastructure service providers required to operate the platform may use limited information under strict confidentiality agreements.
- Legal authorities: Information may be disclosed in response to a court order, legal process, or a lawful request from a regulatory authority.
- Fraud prevention: Cooperation with relevant authorities may take place to prevent fraud and money laundering in the online gaming space.
In each of the above cases we share only the minimum information necessary and the relevant parties are bound to protect that information.
Data protection methods
rabjje uses industry-standard security technologies and practices to keep your personal information secure:
5.1 Technical protection
- SSL (Secure Socket Layer) encryption — all information transmitted between your browser and our servers is sent in encrypted form.
- Sensitive data stored in the database (such as passwords) is kept in encrypted form.
- Firewalls and access control systems are used to prevent unauthorised access.
- Regular security audits and vulnerability assessments are conducted.
5.2 Administrative protection
- Only authorised staff have access to the personal information they need.
- All staff are contractually bound to comply with the privacy policy.
- Defined procedures are in place to respond promptly in the event of a data breach.
Data retention period
rabjje retains your personal information only for as long as necessary to fulfil the purpose for which it was collected. When determining how long to retain information, we consider the following:
- The period during which your account remains active.
- Financial transaction records may be retained for an extended period in accordance with legal obligations.
- Even after an account is closed or deactivated, certain information may be retained for a defined period for legal and regulatory reasons.
- Once the specified period has ended, the information is securely deleted or anonymised.
Your rights
As a user of the rabjje platform, you have a number of important rights regarding your personal information:
Right to access
You have the right to know what information we hold about you and to receive a copy of it.
Right to rectification
You have the right to request the correction of any inaccuracies in your personal information.
Right to erasure
In certain circumstances you may request the deletion of your information, unless it is required to be retained for legal reasons.
Right to restrict processing
In certain circumstances you may request that the processing of your information be restricted.
To exercise any of the above rights, please contact us via live chat or at [email protected]. We will review your request in a timely manner.
Child and minor users
The rabjje platform is for users aged 21 and over only. We do not knowingly collect personal information from anyone under the age of 21. If a minor has created an account on our platform and we become aware of this, the relevant account and information will be deleted immediately.
If a parent or guardian believes their child has registered on the rabjje platform, please contact us at [email protected].
International transfer of data
rabjje's servers and technology infrastructure may be located in various countries. Where your information is transferred to or stored outside Bangladesh, we ensure that:
- The information remains protected with an equivalent level of security.
- Third-party service providers are contractually bound to comply with our privacy standards.
- Industry standards for international data protection are followed.
Third-party links and services
The rabjje platform may have connections with game software providers (Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, and others) and payment service providers. These third parties have their own privacy policies, for which rabjje is not responsible. However, we only work with trusted and recognised partners.
Changes to this policy
rabjje reserves the right to update or change this privacy policy at any time. If a significant change is made, we will:
- Publish a notice on the platform.
- Update the "Last updated" date at the top of this page.
- Notify registered users by email (where applicable).
If you continue to use rabjje after a change has been made, you will be considered to have accepted the new policy. You are advised to always read the latest privacy policy.
Contact us
If you have any questions, concerns, or requests regarding this privacy policy, please contact us. Our support team is available 24/7 to assist in Bengali:
- Email: [email protected]
- Live chat: Chat with us directly in Bengali 24/7 via the platform.
We are committed to responding promptly to privacy-related requests. rabjje treats the protection of your personal information as its highest priority.